Refunds: No cash refunds. If we are unable to ship your item, for example, it is out of stock, a full refund will be sent by PayPal.
Returns: Defective merchandise can be returned for store credit or replacement. Please e-mail for return authorization number. Nur76 products are non-refundable/returnable, once package is opened. Contact us for a RAN number. Refunds can only be offered if we are unable to deliver it.
Shipping: We will start processing the order in 2-3 days of order receipt. Delivery can take from 8 to 20 business days depending on your location. Luxury furniture, because it's handmade, can take approximately 1 to 3 months for delivery, after the order it placed. Nur76 products, digital products and luxury furniture ship worldwide. All other products ship to U.S.A. only. We ship Nur76 products to almost all countries worldwide.
Payments: Payments are processed by PayPal's Secure Payment Site. PayPal accept most major credit cards as well.
Security: We have the most trusted Norton Anti-Virus program running 24/7, as well as SSL(secure socket layer) technology, which allows sensitive information, such as credit card, to be transmitted securely.
Privacy: We do not disclose your personal information to anyone outside our chain of distribution, and only as needed to process your order.
Please contact us first if there is a problem. Formal issues can also be resolved by contacting PayPal.com directly.